The issue on the table had been raised on multiple occasions but nothing had been done to resolve it.
It was clearly the responsibility of the facilities manager to fix the problem but he had been dragging his feet. There was always something standing in his way.
He finally chirped up and said he could fix the problem but he could not say how long it would take, and he needed a new phone with appropriate software. He had a long list of excuses.
I looked to the chairman for some kind of direction, but he sat looking puzzled. It was not my place, but I finally asked the facilities manager if he could develop a plan for us so we would know when the task would be completed. He shrugged his shoulders. “I suppose so.” Still nothing from any of the other board members. The facilities manager added that he would still need a new phone.
A couple of the board members said they thought they might have an extra phone they could provide.
The chairman finally said, “we need to move on to the next agenda item.”
ARGHHHH!!! No decision, again!
It occurred to me that this was a perfect example of a lack of leadership. If the chairman of the board or the committee chairman responsible for facilities had leadership skills, they would have taken action. They would have made a decision and held the facilities manager accountable to at least present a plan to fix the problem.
- How long would it take?
- What resources would be required?
- What could possibly prevent the completion of the project?
- What will the final product look like?
- What needed to be done to ensure that the problem did not recur?
What do leaders do?
- Make decisions
- Hold people accountable.
- Take action
- Bring a group to a consensus
- Motivate others to take action
Leadership really isn’t that difficult. All it really takes is a desire to keep the organization moving forward and a willingness to take action when needed.